Refund policy

Thank you for shopping at Knuckles Valley. We value your satisfaction and aim to provide the best online shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 3 days of purchase. Items must be unused, in the same condition as received, and in the original packaging.

Refunds

After receiving and inspecting your return, we'll notify you of the refund status. If approved, we'll refund your original payment method, excluding initial shipping charges.

Exchanges

For exchanges (size, color, style), contact our customer support within 1 day of receiving your order. We'll provide further instructions.

Non-Returnable Items

If your item arrives damaged or defective, contact us immediately. We'll arrange a replacement or refund based on your preference and product availability.

Return Shipping

You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product). In such cases, we'll provide a prepaid shipping label.

Processing Time

Refunds and exchanges will be processed within 5 business days after receiving your return. Refunds may take additional time to appear in your account, depending on your payment provider.

Contact Us

For questions or concerns about our refund policy, contact our customer support team. We're here to ensure your shopping experience is enjoyable and hassle-free.

Terms and Conditions

Welcome to Knuckles Valley! These Terms and Conditions outline the rules for using our website and purchasing products from our platform. By accessing and using our site, you agree to these terms, so please read them carefully before making any transactions.

Website Use

  • You must be at least 18 years old to use our website or make purchases.
  • You are responsible for keeping your account information, including your username and password, confidential.
  • You agree to provide accurate and current information during registration and checkout.
  • You may not use our website for any illegal or unauthorized purposes.

Product Information and Pricing

  • We aim to provide accurate product descriptions, images, and pricing, but we do not guarantee their accuracy or completeness.
  • Prices may change without notice. Promotions and discounts are valid for a limited time and may have additional terms and conditions.

Orders and Payments

  • By placing an order, you are making an offer to purchase the selected products.
  • We reserve the right to refuse or cancel any order for reasons such as product availability, pricing errors, or suspected fraud.
  • You agree to provide valid payment information and authorize us to charge your chosen payment method for the total order amount, including taxes and shipping fees.
  • We use trusted third-party payment processors to handle your payment information securely and do not store your full payment details.

Shipping and Delivery

  • We will make reasonable efforts to ensure timely shipping and delivery of your orders.
  • Shipping and delivery times are estimates and may vary based on your location and other factors.

Returns and Refunds

  • Our Returns and Refund Policy outlines the process and conditions for returning products and seeking refunds. Please refer to the policy on our website for more details.

Intellectual Property

  • All content on our website, including text, images, logos, and graphics, is protected by intellectual property rights and belongs to https://knucklesvalley.com/ or its licensors.
  • You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.

Limitation of Liability

  • Knuckles Valley, its directors, employees, or affiliates are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or the purchase and use of our products.
  • We make no warranties or representations regarding the quality, accuracy, or suitability of the products offered on our website.

Amendments and Termination

  • We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.